At RoyalDunes, we aim to provide a smooth and reliable booking experience. Because our tours and activities involve advance arrangements with transportation providers, tour operators, attractions, and other service partners, cancellation and refund terms may vary depending on the selected experience.
Customers may request cancellation of a booking by contacting RoyalDunes as soon as possible.
Refund eligibility depends on the cancellation terms applicable to the specific tour or activity booked. Any cancellation charges or non-refundable amounts will be communicated according to the relevant booking conditions.
Some tours, activities, tickets, and special offers may be non-refundable or may have specific cancellation deadlines.
Where a refund is approved, it will normally be processed through the original payment method used for the booking.
Processing times may vary depending on the payment provider or financial institution. RoyalDunes is not responsible for delays caused by third-party payment processors or banks.
If a customer fails to arrive at the designated meeting point or is unavailable for the scheduled hotel pickup without prior notice, the booking may be treated as a no-show and may not be eligible for a refund.
Customers are responsible for arriving on time for scheduled tours, transfers, and activities. Late arrival may result in missing part or all of the experience, and refunds may not be available in such circumstances.
Requests to change the date, time, number of participants, or other booking details are subject to availability and the terms of the relevant tour or activity.
Additional charges may apply where changes are permitted.
In certain circumstances, a tour or activity may need to be cancelled or changed due to operational reasons, weather conditions, safety concerns, government restrictions, or circumstances beyond reasonable control.
Where applicable, customers will be informed of available alternatives, rescheduling options, or refund arrangements based on the conditions of the booking.
Certain tickets, attractions, promotional offers, private arrangements, and specially discounted bookings may be non-refundable.
Customers should carefully review the cancellation and refund conditions displayed for the selected tour before completing their booking.
Some RoyalDunes experiences may be provided or fulfilled by third-party tour operators, attractions, transportation companies, or other service providers.
In such cases, their applicable cancellation and refund terms may also apply to the booking.
To request a cancellation, booking change, or refund, please visit our Contact Us page and provide your booking details along with the reason for your request.
Our team will review the request according to the applicable booking and cancellation conditions.
RoyalDunes may update this Refund & Cancellation Policy from time to time to reflect changes in our services, booking procedures, or applicable requirements.
The latest version will always be published on this page.
By making a booking with RoyalDunes, you acknowledge and agree to the applicable cancellation and refund terms associated with your selected tour or activity.
