Welcome to RoyalDunes. We respect your privacy and are committed to protecting the personal information you provide when using our website, browsing our tours, making a booking, or contacting us.
This Privacy Policy explains how RoyalDunes collects, uses, protects, and manages information obtained through our website and tourism services.
When you use our website or make an enquiry or booking, we may collect information such as:
Full name
Email address
Phone number
Booking and travel details
Number of travellers
Preferred tour or activity
Payment or transaction-related information
Information you provide when contacting our support team
Technical information such as IP address, browser type, device information, and website usage data
We only request information that is reasonably necessary to provide our services, process bookings, respond to enquiries, and improve your experience.
RoyalDunes may use your information to:
Process and manage tour bookings and enquiries
Confirm reservations and provide booking-related updates
Arrange transportation, tours, activities, and other requested services
Respond to your questions and customer support requests
Improve our website, tours, and customer experience
Process payments where applicable
Prevent fraudulent, unauthorized, or unlawful activity
Comply with applicable legal and regulatory requirements
We do not sell or rent your personal information.
Where necessary to provide the services you request, certain information may be shared with trusted service providers, tour operators, transportation providers, payment service providers, or other partners involved in fulfilling your booking.
Such information will be limited to what is reasonably necessary for the relevant service.
We may also disclose information where required by applicable law, regulation, legal process, or a lawful request from an authorized authority.
Where payments are processed through third-party payment providers, your payment information may be handled directly by the relevant payment service provider.
RoyalDunes does not intentionally store complete payment card details on its website unless specifically required and lawfully permitted for the provision of a service.
Payment providers may have their own privacy policies and terms governing how they process your information.
RoyalDunes may use cookies and similar technologies to improve website functionality, understand visitor activity, remember preferences, and provide a better browsing experience.
Cookies may also be used for website analytics, performance monitoring, and marketing purposes where applicable.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
Our website may contain links to third-party websites, booking platforms, payment providers, maps, social media platforms, or other external services.
RoyalDunes is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.
RoyalDunes takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to provide our services, maintain booking and business records, resolve disputes, comply with legal obligations, and fulfill legitimate business purposes.
When information is no longer required, it may be securely deleted or anonymized where appropriate.
Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or other lawful actions concerning your personal information.
Requests relating to your personal information can be made through our Contact Us page.
Our website and services are not intended to knowingly collect personal information directly from children without appropriate involvement or consent from a parent or legal guardian where required by applicable law.
RoyalDunes may update this Privacy Policy from time to time to reflect changes in our services, website practices, legal requirements, or privacy standards.
Any updated version will be published on this page with a revised “Last Updated” date.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way RoyalDunes handles your personal information, please visit our Contact Us page and get in touch with our team.
By using the RoyalDunes website, you acknowledge that you have read and understood this Privacy Policy.
