Frequently Asked Questions
Here you’ll find clear and simple answers to the most common questions travelers ask about booking trips, making payments, cancellations, and everything in between.
General FAQs
What is Royal Dunes Travel?
Royal Dunes Travel is a UAE-based travel company offering tickets, tours, and holiday experiences across Dubai and Abu Dhabi, including theme parks, attractions, and sightseeing tours.
Which destinations and attractions do you cover?
We offer bookings for popular UAE attractions such as theme parks, zoos, city tours, desert safari, water parks, and family entertainment destinations.
Are your tours suitable for families and children?
Yes, many of our tours and attractions are family-friendly and suitable for children. Each attraction has its own age and height requirements.
Do prices include all taxes and fees?
All prices mentioned on our website are inclusive of applicable taxes unless stated otherwise in the package details.
How can I contact customer support?
You can contact us via WhatsApp, email, phone, or through the contact form on our website. Our team is happy to assist you.
Booking & Cancellation FAQs
How do I book tickets or tours?
You can book directly through our website, or contact our team via WhatsApp or email for assistance with your booking.
Is advance booking required?
Yes, we recommend booking in advance to secure availability, especially during weekends, holidays, and peak tourist seasons.
Can I modify my booking after confirmation?
Booking modifications depend on the attraction and availability. Please contact our support team as soon as possible for assistance.
What is your cancellation policy?
Cancellation policies vary depending on the attraction or tour. Some bookings are non-refundable, while others allow cancellation within a specific time period.
Are bookings refundable?
Refund eligibility depends on the specific ticket or tour booked. Please review the cancellation terms mentioned on the booking page.
What happens if an attraction is closed?
In case of attraction closure due to weather, maintenance, or unforeseen circumstances, we will offer rescheduling or an alternative as per availability and policy.